Terms of Service

These Terms form a binding agreement. Please read them, together with the Privacy Policy, before using RASQ. Section 3 concerns your health and safety and should be read in full.

1.About these Terms

1.1Who we are

RASQ is provided by Strukt AB (“we”, “us” or “our”), a limited liability company (aktiebolag) registered in Sweden under organisation number 559389-8686, with its registered office in Stockholm, Sweden, and its address at Ärvingevägen 14, 164 46 Stockholm, Sweden. Our VAT number is SE559389868601. You can reach us at [email protected]. Section 23 has all our contact details.

1.2What these Terms cover

These Terms of Service (the “Terms”) form a legally binding agreement between you and us. They govern your use of:

1. the RASQ app for iPhone (the “iPhone App”);
2. the RASQ app for Apple Watch (the “Watch App”);
3. the RASQ widgets for the Home Screen, Lock Screen and other system surfaces (the “Widgets”);
4. our online services that support these apps, including accounts, groups, leaderboards and the processing of purchases (the “Online Services”); and
5. any updates, new features, websites or support we provide in connection with them.

Together, these are the “Service”. The iPhone App, the Watch App and the Widgets are together the “Apps”. These Terms also serve as the end user licence agreement for the Apps.

1.3Accepting these Terms

By downloading, installing, opening or using any part of the Service, or by confirming that you accept these Terms in an App, you agree to be bound by these Terms. If you do not agree, do not use the Service and delete the Apps.

1.4Other documents that apply

1. Privacy Policy. Our Privacy Policy explains how we process personal data, including health and location data. It is available in the Apps and at rasq.app/privacy. It is not part of these Terms, but you should read it.
2. Offer Terms. Specific terms shown to you when you buy a subscription, accept a trial or take up a promotional offer (“Offer Terms”) apply to that purchase or offer. If Offer Terms conflict with these Terms, the Offer Terms prevail for that purchase or offer.
3. Community Rules. The Community Rules in section 9 apply to anything you share or do in groups and other social features.
4. Apple’s terms. Purchases and downloads made through Apple’s App Store are also governed by the Apple Media Services Terms and Conditions (“Apple’s Terms”). Section 20 explains how these Terms relate to Apple.

1.5Definitions

In these Terms:

• “Account” means an account for the Online Services, created with Sign in with Apple.
• “Consumer” means an individual acting for purposes outside their trade, business, craft or profession.
• “Group” means a group of users who share run summaries and a weekly leaderboard, and “Group Owner” means the member who currently holds the owner role for a Group.
• “Guidance” means any training plan, scheduled session, pace, effort or heart-rate range, check-in, suggestion, score, estimate, prediction, message or other output that the Service generates for you.
• “Subscription” means a paid, automatically renewing subscription to RASQ, bought through the App Store, and “Premium Features” means the features and content that a Subscription gives access to.
• “User Content” means content you submit to the Online Services, such as your display name, profile photo, group name and the text of any report or message you send us.

2.Who can use RASQ

2.1Minimum age

You must be at least 16 years old to use the Service. If you are at least 16 but under 18 (or under the age of legal majority where you live), you may use the Service only with the permission of a parent or legal guardian, who should read these Terms with you. A parent or guardian who gives permission is responsible for the minor’s use of the Service, including any purchases, to the extent permitted by law. If we learn that someone under 16 is using the Service, we may close their Account and delete the related data.

2.2Age and parental consent signals

Where the law of the place you live requires an app marketplace to verify age or obtain parental consent, we may rely on the age range and consent information that Apple provides to us, and we may restrict or disable features, purchases or the Service as a whole based on that information.

2.3Personal use

The Service is provided for your personal, non-commercial use. You may not use it to provide coaching, training or other services to others for payment, or otherwise for commercial purposes, unless we have agreed to this in writing.

2.4Legal capacity and restrictions

You confirm that you are legally able to enter into these Terms, that you have not previously had an Account terminated by us for a serious breach (unless we have agreed otherwise), and that your use of the Service is not prohibited by the laws that apply to you, including the sanctions and export laws referred to in section 20.7.

2.5Devices and requirements

The iPhone App requires a compatible iPhone running the version of iOS stated on the App Store. The Watch App requires a compatible Apple Watch paired with an iPhone. Some features also require an internet connection, location services, access to Apple Health, an Apple Watch, an Account or a subscription. You are responsible for your devices, operating system updates, and any mobile data or other charges from your network provider. We may change which devices and operating system versions we support, as described in section 13.

3.Health and safety

3.1RASQ is not a medical service or device

The Service is intended only for general fitness, recreational running and general wellbeing. It is not a medical device, and it is not intended to diagnose, prevent, monitor, predict, treat, alleviate, cure or compensate for any disease, injury, disability or other medical condition. Nothing in the Service is medical advice, and using the Service does not create a doctor–patient, physiotherapist–patient, coach–athlete or other professional relationship between you and us.

3.2Check with a doctor first

Consult a doctor before starting any exercise programme, significantly increasing your training, or returning to running after a break, and in particular if you:

• have, or have had, a heart condition, chest pain, fainting, unexplained dizziness or shortness of breath, or high blood pressure;
• have diabetes, asthma or another respiratory condition, or any other chronic condition;
• are pregnant, have recently given birth, or are recovering from an injury, illness, surgery or a period of inactivity;
• take medication that affects your heart rate, blood pressure or balance; or
• have any bone, joint, muscle or other condition that could be made worse by exercise, or any other health concern.

3.3Listen to your body and stop when you need to

Stop exercising immediately, and seek medical help where appropriate, if you experience chest pain or pressure, severe or unusual breathlessness, dizziness, light-headedness, fainting, an irregular or racing heartbeat, sudden weakness, confusion, or pain that is severe, sharp or getting worse. Do not continue a session, reach a target or keep up with a plan, a leaderboard or other people if your body is telling you to stop.

3.4How our Guidance works, and its limits

RASQ’s plans, sessions, pace and effort ranges, voice cues, adjustments and suggestions are produced automatically by rules we have designed from general training principles and published research. They are based on the answers you give, the data you allow the Apps to access and, where relevant, the runs you record. This means that:

1. Guidance is general. It is not an individual assessment of your health, fitness or readiness to exercise, and it may not be suitable for you;
2. the quality of Guidance depends on the accuracy and completeness of the information available. Incorrect, incomplete or outdated answers, or missing data, can make Guidance unsuitable;
3. Guidance may contain errors, and research and best practice change over time; and
4. you remain responsible for deciding whether, when, where, how far and how hard to exercise. You can change, skip, pause or stop any session or plan at any time. If Guidance conflicts with advice from a health professional who knows you, follow that professional’s advice.

3.5Injury, pain and illness features

RASQ lets you tell it that you are injured, unwell or taking a break, and it may ask simple questions, for example whether something still hurts the morning after a run, or whether you have had a temperature. These features only adjust how your training is scheduled, usually by reducing it or holding it back. They are not a medical assessment, triage, diagnosis, treatment or rehabilitation programme. When the Service offers to resume or increase your training, that is not medical clearance to exercise. If pain continues or gets worse, if symptoms do not improve, or if you are unsure whether it is safe to run, stop and seek advice from a qualified health professional.

3.6Measurements, scores and estimates

Distance, pace, route, elevation, splits, best efforts, heart rate, heart-rate zones, calories, cardio fitness (VO2 max) and other readings from Apple Health, the Run Index and its components, age-graded results, percentile comparisons (for example “top 10% of runners”), race-time and goal predictions, training status and similar figures are estimates. They depend on device sensors, GPS signal, Apple’s services, statistical models, published reference tables and the information you provide, and they can be inaccurate. They are provided for information and motivation only. Do not rely on them for medical, safety or other important decisions. Percentile comparisons are statistical estimates based on published data about runners, not rankings against other RASQ users.

3.7Staying safe while you run

When you use the Service outdoors or on a treadmill, you are responsible for your own safety and for complying with applicable laws. In particular:

• stay aware of your surroundings, traffic, other people, obstacles and ground conditions, and obey traffic rules;
• do not look at or operate your iPhone or Apple Watch where it would be unsafe, for example when crossing a road;
• keep audio at a level that lets you hear traffic and warnings, and wear visible or reflective clothing in low light;
• check the weather and conditions yourself. Weather information shown in the Apps comes from Apple and may be inaccurate or out of date. Take care in heat, cold, storms and poor air quality;
• run only in places where it is safe and lawful to do so, and respect private property and access rules;
• consider telling someone where you are going, particularly on long runs or in remote areas; and
• on a treadmill, follow the manufacturer’s safety instructions.

3.8Alerts and cues may not reach you

Voice cues, haptic alerts, effort-range alerts, notifications and similar features depend on device settings, battery, background activity limits set by Apple, connectivity and other factors outside our control, and they may be delayed or not delivered. Do not rely on them for your safety.

3.9Your choice to exercise

You understand that running and exercise involve inherent risks, including risks that cannot be removed by careful planning or by following Guidance, and you choose freely whether and how to take part. This section does not limit any liability that cannot be limited by law, as described in section 17.

4.Your account

4.1When you need an Account

You can record runs, follow a plan and view your own history without an Account. You need an Account to join or create a Group, and signing in also lets us link your purchases to you across devices and reinstalls. Accounts are created with Sign in with Apple, which is provided by Apple under its own terms.

4.2Keeping your Account yours

An Account is personal to you. You may not share it, sell it, transfer it or let anyone else use it, and you may not create an Account for someone else or create more than one Account without our permission. You are responsible for keeping your Apple Account and devices secure and for activity on your Account. Tell us promptly at [email protected] if you believe someone has accessed your Account without permission.

4.3Signing out and deleting your Account

You can sign out at any time. You can delete your Account in the iPhone App, from the You tab (You › Delete account) or from the screen shown when you have no active Subscription. Our Privacy Policy explains what is deleted and when. Deleting your Account removes you from your Group and also erases everything the App keeps on the iPhone you delete it from, including your runs, training plan and run photos. If you delete your Account from the subscription offer at the end of first-time setup, the App keeps that data until you clear it from the You tab. Your workouts remain in Apple Health, data on your other devices is not affected, and deleting your Account does not cancel any subscription, which you must cancel through Apple (section 11.4).

5.Your licence to use the apps

5.1Licence

Subject to these Terms, we grant you a personal, limited, non-exclusive, non-transferable and non-sublicensable licence to download, install and use the Apps on Apple-branded products that you own or control, for your personal, non-commercial use, as permitted by the Usage Rules in Apple’s Terms (including, where we have enabled it, Family Sharing). The Apps are licensed, not sold, to you.

5.2Restrictions

Except as expressly permitted by these Terms or by mandatory law, you must not, and must not help anyone else to:

1. copy, modify, translate or create derivative works of the Apps or the Service;
2. decompile, disassemble or reverse engineer the Apps, or attempt to derive their source code, except to the extent that applicable law expressly allows this despite this restriction;
3. rent, lease, lend, sell, redistribute, sublicense or otherwise make the Service available to others;
4. access or use the Online Services other than through the Apps, including by using scripts, bots, scrapers or unofficial clients, or by using our application programming interfaces directly;
5. circumvent, disable or interfere with any security, app attestation, usage limit, rate-limiting, access-control or anti-abuse measure;
6. probe, scan or test the vulnerability of the Service, except under our responsible disclosure process in section 22.11;
7. use the Service, or any content or data obtained from it (other than your own personal data), to build or train a competing product or service, or any machine-learning or artificial intelligence model;
8. remove or alter any proprietary notice, attribution or label, including the label that identifies content as generated by artificial intelligence; or
9. use the Service in any way that breaks the law or these Terms.

5.3Updates

We may release updates, which may add, change or remove features (see section 13). Some updates may be necessary to keep using the Service or particular features, for example for security reasons or because of changes by Apple. If you do not install an update, parts of the Service may stop working.

5.4Open-source and third-party components

The Apps include software components licensed by third parties, including open-source software. Where the licence for such a component gives you rights that differ from these Terms, that licence applies to that component.

6.Data stored on your devices

6.1Most of your data stays on your devices

RASQ stores your recorded runs (including routes and heart-rate data), training plans, check-in answers, questionnaire answers, training profile, scores, achievements and run photos locally on your iPhone, and some information on your Apple Watch. At present we do not store a copy of this data on our servers, except the limited information described in section 7 and in our Privacy Policy. This protects your privacy, but it also means that we cannot restore this data for you.

6.2Loss of local data

Data stored only on your devices may be permanently lost if you delete the Apps, use the “Clear local data” option, delete a run, reset or lose your device, or if your device fails. You are responsible for keeping backups, for example using the backup features of your Apple devices. Runs recorded on Apple Watch and saved to Apple Health remain in Apple Health, subject to your Apple Health settings.

6.3Apple Health

If you allow it, the Apps read data from and, in the case of the Watch App, write workouts and related data to Apple Health, as described in our Privacy Policy. Data in Apple Health is controlled by you and governed by Apple’s terms and privacy policy. You can change the Apps’ access to Apple Health at any time in your device settings. Some features will not work, or will work less accurately, without that access.

6.4Data from other sources

If you import workouts from Apple Health that were recorded by other apps or devices, or enter information yourself, we are not responsible for the accuracy or completeness of that data.

6.5Your rights are not affected

Nothing in this section limits any liability we have under mandatory law, including liability for defective products or for the destruction or corruption of data (see section 17.5).

7.Groups and leaderboards

7.1How Groups work

A Group is a small, invitation-only space where members share run summaries and a weekly leaderboard. At the date of these Terms, a Group can have up to 30 members, you can be a member of one Group at a time, and each Group’s week runs from Monday to Monday in the time zone of the device that created the Group. These details may change as we develop the Service.

7.2What other members can see

When you are in a Group, the other members can see your display name, profile photo (if you have set one), the type of plan you are following (for example “Half marathon”), and whether you are the Group Owner. If run sharing is switched on, they can also see, for each shared run, the date and time it started, its distance and its pace, together with your weekly distance, number of runs and position on the leaderboard. Routes, maps, locations, heart rate and other health measurements are not shared with your Group.

7.3Run sharing

Run sharing is switched on by default when you are in a Group, because sharing runs is the purpose of a Group. You can switch it off at any time in the Group settings. When sharing is on, the runs you do during your Group’s current week, including runs recorded on Apple Watch or imported from Apple Health, are sent to the Group as they arrive in the App, and when you join a Group, the runs you have already done that week are sent too. Turning sharing off stops new runs from being shared. It does not remove runs that have already been shared; you can remove a shared run by deleting it in the App, or remove all of them by leaving the Group.

7.4Join codes

Every member of a Group can see and share its join code, and anyone who has the code can join the Group until it is full. Share codes only with people you want in the Group. Group Owners can generate a new code, which stops the old one from working.

7.5Group Owners

The person who creates a Group becomes its Group Owner. A Group Owner can remove members and change the join code. If the Group Owner leaves or deletes their Account, ownership passes automatically to the member who has been in the Group longest, and when the last member leaves, the Group is closed. Group Owners must use their powers fairly and in line with these Terms. Group Owners are users, not our representatives, and we are not responsible for their decisions, although we may review them if they break these Terms.

7.6Leaderboard results

Leaderboards are calculated by our Online Services from the runs members share. We do not verify that shared runs are genuine or accurate, and results may be affected by device accuracy, delays in syncing and other factors. Leaderboards are for fun and motivation. Unless separate rules published by us say otherwise, no prizes are offered and a leaderboard position gives no right to any reward. We may exclude, correct or remove runs that fall outside the limits we apply to shared runs, that are shared more often than our usage limits allow (section 10.2), or that we reasonably believe are inaccurate, falsified or shared in breach of these Terms, and we may recalculate results.

7.7Blocking

You can block another member. Blocking hides that person’s name and runs from you. It does not remove them from the Group or from the leaderboard totals, and they are not told that you blocked them.

7.8Other users and meeting in person

We do not control, and are not responsible for, the conduct of other users, whether in the Service or offline. Take care when sharing information with, or arranging to meet, people you know only through the Service. Any group runs or meetings you arrange are organised by you and the other participants, not by us.

7.9Challenges and competitions

If we offer challenges, competitions or similar activities, additional rules may apply, and we will make them available before you take part. If those rules conflict with these Terms, those rules prevail for that activity.

8.Your content

8.1You own your User Content

You keep ownership of your User Content. You are responsible for your User Content and for the consequences of sharing it.

8.2Permission you give us

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, adapt (for example by resizing or cropping a photo, or removing unsafe characters from a name) and display your User Content, for as long as it is stored in the Online Services, solely to operate, provide and secure the Service, to show it to the people you choose to share it with (such as your Group), to enforce these Terms and to comply with the law. This licence ends when your User Content is deleted from the Online Services, except for copies we are required or permitted by law to keep, copies in backups that are deleted on their normal schedule, and copies that other users’ devices still hold in their temporary caches.

8.3Your promises about User Content

You promise that you have all rights and permissions needed to share your User Content and to grant the licence above, and that your User Content complies with these Terms and the law. In particular, do not use a photo of another person, or a name or photo that could make people think you are someone else, without that person’s permission.

8.4Feedback

If you send us ideas, suggestions or other feedback, we may use them without restriction or payment to you. We are not required to use them, and this does not give us any right to your name or likeness.

8.5We do not pre-screen content

We do not review User Content before it is shared and we have no general obligation to monitor it. We may review, restrict or remove User Content as described in section 10.

9.Community Rules

9.1Zero tolerance for objectionable content and abusive behaviour

RASQ groups are meant to be friendly places to run together. There is no tolerance for objectionable content or abusive users. We will act on content and behaviour that breaks these Community Rules, including by removing content and suspending or terminating Accounts, as described in section 10.

9.2What you must not do

You must not use the Service to post, share or do anything that:

1. harasses, bullies, threatens, intimidates, stalks or shames any person;
2. is hateful or discriminatory, or promotes violence, on the basis of race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, disability, age or any other protected characteristic;
3. is sexually explicit, pornographic, obscene or sexualises any person, or is violent, graphic or shocking;
4. involves any content that sexually exploits or endangers children (which we will report to the authorities);
5. impersonates any person or organisation, or misrepresents your identity or affiliation;
6. uses a display name, group name or photo that is offensive, misleading, or infringes someone else’s rights;
7. discloses another person’s personal information, such as their address, location, contact details or health information, without their permission;
8. infringes intellectual property, privacy or other rights of anyone else;
9. is unlawful, or promotes or facilitates illegal or dangerous activity;
10. contains advertising, spam, scams, chain messages or commercial solicitation;
11. falsifies or manipulates runs or results, for example by sharing runs you did not do, using a vehicle or bicycle, spoofing GPS or editing data to improve your position;
12. tries to guess, collect or misuse join codes, or to join Groups you have not been invited to;
13. uses the Service to monitor or track another person without their knowledge and consent;
14. misuses reporting or blocking tools, for example by making reports you know are false;
15. creates new Accounts to avoid a suspension, removal or termination; or
16. interferes with, disrupts or places an unreasonable load on the Service, or introduces malware or other harmful code.

10.Reporting, moderation and enforcement

10.1How to report content or users

You can report a Group member in the iPhone App by opening the member and choosing Report. Anyone, including people who do not use RASQ, can also report content they believe is illegal or breaks these Terms by emailing [email protected]. To help us act quickly, please include:

1. an explanation of why you believe the content is illegal or breaks these Terms;
2. information that lets us find the content, such as the display name, the Group name and a screenshot;
3. your name and email address, unless the report concerns child sexual abuse material; and
4. a statement confirming that you believe in good faith that the information in your report is accurate and complete.

Where you give us contact details, we will confirm receipt and tell you what we have decided. People who are reported are not told who reported them, unless the law requires us to disclose this.

10.2How we review reports, and our automatic safeguards

Reports are reviewed by people, not by automated decision-making. We act diligently, objectively and proportionately, taking into account the rights and legitimate interests of everyone involved, including freedom of expression.

We also use automatic technical safeguards, which apply the same fixed rules to every Account and do not involve any judgement about the content you share. We automatically remove invisible and formatting characters from names and limit their length; check that profile photos are ordinary photos of a limited size; reject shared runs that fall outside plausible limits; and count, for each Account, how often it uses the Online Services, such as redeeming join codes, creating Groups, sharing runs, changing a profile or fetching photos. When an Account reaches one of these usage limits, further requests of that kind are refused until the limit resets, which takes at most one day. If an Account shares or removes runs, or changes its profile, far more often than a person does, its ability to do those things is automatically paused for 24 hours, and runs shared over the limit are removed from the Group. A pause lifts by itself and does not affect your runs, your plan or your subscription. If you think a limit or pause has affected you wrongly, contact us at [email protected] and a person will look at it.

10.3Actions we may take

If we reasonably believe that content or conduct is illegal, breaks these Terms or puts others at risk, we may take one or more of the following actions, depending on the seriousness of the matter and any previous breaches:

• remove or hide content, for example by resetting a display name or group name or removing a profile photo;
• remove shared runs from a leaderboard or recalculate results;
• remove a user from a Group, change a join code or close a Group;
• restrict access to certain features, such as Groups;
• issue a warning;
• suspend an Account temporarily, or terminate it; and
• where required or permitted by law, preserve information and report it to the competent authorities, in particular where there is a threat to someone’s life or safety.

10.4Telling you why

If we restrict your content or Account, we will give you a clear and specific statement of reasons, explaining what we did, the facts and grounds for the decision, whether automated means were involved, and how you can challenge it, unless we have no way to contact you or the law, a legal order or the safety of others prevents us from doing so. Because we do not ask for your email address, we may do this in the App, or when you contact us.

10.5Challenging a decision

If you disagree with a decision we have made about your content or Account, or about a report you sent us, you can ask us to review it by emailing [email protected] within six months of the decision. The review will be carried out by a person, and we will tell you the outcome without undue delay. You can also take the matter to court, and you may have the right to use a certified out-of-court dispute settlement body under the EU Digital Services Act where applicable.

10.6Misuse of reports

If someone frequently submits reports that are manifestly unfounded, we may, after a warning, stop processing reports from them for a reasonable period.

11.Subscriptions, purchases and offers

11.1RASQ is a paid app

You need an active Subscription to use RASQ. You can set the App up, answer its questions and see the plan it builds for you without paying, and the offer to subscribe comes at the end of that first-run flow. After that, opening the App requires a Subscription, and where we offer a free trial, the trial counts as an active Subscription for as long as it lasts. If you do not have one, the App shows a screen from which you can subscribe, restore an earlier purchase, contact us, sign out or delete your Account, and nothing else in the App is available. Before you buy, the App shows what is included, the length of the subscription period and the price.

How we check, and what happens offline. Each time the App is opened, and once as the first-run flow ends, it asks our subscription provider, which checks with the App Store, whether your Subscription is active. If we cannot get an answer (because you are offline, or because a service is down), the App keeps working for up to 30 days from the last time a Subscription was confirmed, and after that asks you to connect so that it can check again. A Subscription is never withdrawn in the middle of a session: any answer that arrives while you are using the App applies the next time you open it.

11.2Purchases are made through Apple

All purchases in the Apps are processed by Apple through the App Store, using the payment method linked to your Apple Account, and are subject to Apple’s Terms. Apple, not us, handles payment, billing, receipts, taxes charged at checkout and refunds. We do not receive or store your payment card details. Prices are shown in the App Store in your local currency and include any applicable taxes that Apple collects.

11.3Automatic renewal

Subscriptions renew automatically for the same period at the price then in effect, unless automatic renewal is turned off at least 24 hours before the end of the current period. Your Apple Account will be charged for renewal within the 24 hours before the current period ends. You can manage and cancel your subscription at any time in your Apple Account settings (on iPhone: Settings › [your name] › Subscriptions). Subscriptions are managed by Apple, not inside the App. If you cancel, your subscription continues until the end of the period you have already paid for and then ends; you will not be charged again.

11.4Deleting the App or your Account does not cancel a subscription

Uninstalling the Apps, signing out or deleting your Account does not cancel a subscription. You must cancel through Apple as described in section 11.3.

11.5Free trials

If a free trial is offered, its length is shown before you start it. Unless you cancel at least 24 hours before the trial ends, the subscription starts automatically and your Apple Account is charged at the price shown when you started the trial. If you allow notifications, the App reminds you shortly before your trial ends, but you should not rely on that reminder (section 3.8). Eligibility for trials is determined by Apple and by us; generally, a trial is available only once per Apple Account for the same subscription group. If you buy a subscription during a trial, any unused part of the trial ends when the paid subscription starts, unless the offer says otherwise.

11.6Introductory offers, promotions and offer codes

We may offer introductory prices, promotional prices, offer codes, win-back offers and other discounts (“Offers”). Each Offer is subject to its Offer Terms, including any eligibility requirements, duration and the price that applies after the Offer ends. Unless the Offer Terms say otherwise: Offers are available only to eligible new or returning subscribers as determined by Apple and us; each Offer can be used once per person and per Apple Account; Offers cannot be combined, exchanged for cash or transferred; and when an Offer period ends the subscription renews at the standard price then in effect. We may change, suspend or end any Offer at any time for people who have not yet accepted it. This does not affect an Offer you have already accepted.

11.7Limited-availability and founding-member offers

From time to time we may make an Offer available only to a limited number of people, for example an early-supporter or founding-member plan for the first people to subscribe (“Limited Offer”). For each Limited Offer:

1. the number of places is stated in the App. Places are counted as completed purchases of that Limited Offer as recorded by Apple and our subscription systems. Starting a free trial of it counts only if the trial converts into a paid subscription, unless the Offer Terms say otherwise;
2. a Limited Offer is available only while places remain, and only one place is available per person and per Apple Account. When all places have been taken, we will stop offering it;
3. if, because of technical delays, a small number of purchases are completed after the last place has been taken, we will honour those purchases on the same terms;
4. unless the Offer Terms say otherwise, the price of a Limited Offer continues to apply for as long as that subscription renews without interruption. If the subscription ends, for example because you cancel it and the paid period runs out, or because payment fails and is not resolved within Apple’s billing retry period, the Limited Offer price ends and cannot be restored, except where Apple’s systems allow you to resubscribe at the same price;
5. the Limited Offer price may still change to reflect changes in taxes or duties, or currency and price adjustments that Apple makes in its App Store storefronts. We will not otherwise increase it while the subscription renews without interruption; and
6. if we have to withdraw the plan that a Limited Offer relates to, for example because it can no longer be supported, we will give you at least 30 days’ notice and either move you to a comparable plan at no higher price or let you cancel without further charge. Your rights under mandatory law are not affected.

11.8Price changes

We may change the prices of subscriptions and other purchases at any time for new purchases. We may also change the price of an existing subscription for future renewal periods, for valid reasons such as changes in the cost of providing the Service (including hosting, third-party services and Apple’s fees), changes in taxes, inflation, or significant improvements to the Service. We will not change the price of a period you have already paid for. Price increases for existing subscribers are notified to you in advance by Apple, by email and in other ways Apple chooses. Where the law or Apple’s rules require your consent, you will be asked to agree to the new price, and if you do not agree your subscription will not renew. In any case, you can cancel your subscription before the new price takes effect. Price decreases apply automatically. Section 11.7 applies to Limited Offers.

11.9One-time and lifetime purchases

If we offer a one-time purchase described as “lifetime” or similar, it gives you access to the Premium Features included in that purchase for as long as we provide the Apps and those features, not for your lifetime or for an unlimited time. We will give you at least 60 days’ notice before discontinuing the Service as a whole (section 13.5). Your rights under mandatory law, including any right to a price reduction or refund, are not affected.

11.10Refunds and your right of withdrawal

Because Apple processes all purchases, we cannot issue refunds ourselves. Requests for refunds must be made to Apple (for example at reportaproblem.apple.com) and are handled under Apple’s policies. If you are a Consumer in the European Union, the United Kingdom, Switzerland, Norway or Iceland, Apple’s Terms give you a right to cancel your purchase within 14 days, which you exercise through Apple and which may be lost where you asked for the supply of digital content or services to begin immediately and acknowledged that you would lose it. Nothing in these Terms limits any right you have under mandatory consumer law to a refund, price reduction or other remedy. If you believe you are entitled to one, contact us and we will help you.

11.11Family Sharing

If we enable Family Sharing for a purchase, it can be shared with members of your Apple family under Apple’s Terms. Whether a purchase is eligible is shown on the App Store.

11.12Restoring purchases and linking them to your Account

Purchases are tied to the Apple Account used to buy them. You can restore them from the subscribe screen shown at the end of the first-run flow, and from the screen shown when no Subscription is active. If you are signed in to an Account, we link your purchases to that Account so that they follow you to other devices. If purchases made with the same Apple Account are later restored while a different Account is signed in, the subscription may move to that other Account.

11.13What you pay for

During a period you have paid for, we will provide the Premium Features included in your purchase as described when you bought it, subject to section 13. Temporary interruptions for maintenance or reasons outside our control (section 22.5) are not a failure to provide the Premium Features.

12.Automated guidance and AI features

12.1Automated guidance

Much of the Service is automated. Plans, adjustments, scores and messages are generated by software according to rules we define, and section 3 applies to all of them. Your plan does not rewrite itself from the runs you record: it changes when you change it, or when you tell the App that something has changed, such as an injury, an illness or a break.

12.2AI features

RASQ does not currently include features that use artificial intelligence models. We may offer them in future, such as generated run summaries or coaching suggestions (“AI Features”). Where we do:

1. we will make clear when you are interacting with an AI system or seeing content generated by one;
2. AI-generated output can be inaccurate, incomplete, out of date or inappropriate, even when it sounds confident. It is Guidance, and section 3 applies to it. Review it critically, and do not rely on it for health, safety or other important decisions;
3. AI Features may use third-party AI providers. Our Privacy Policy will explain what information is sent to them before you use the feature, and we will ask for your permission where required;
4. AI Features may be subject to usage limits, may be unavailable at times, and may be changed or withdrawn under section 13; and
5. you must not use AI Features to try to generate unlawful, harmful or abusive content, to extract information about other users or our systems, or to circumvent safety measures.

13.Changes to the Service

13.1The Service will develop

We regularly develop RASQ. We may add, change, improve or remove features and content, change what a Subscription includes for future purchases, and change the devices and operating systems we support.

13.2Reasons for changes

We make changes only for valid reasons, which include: adapting to new technology, devices or operating systems; maintaining or improving security, stability or performance; complying with law, regulatory guidance or the decisions of courts and authorities; changes to third-party services we rely on, such as those provided by Apple or Google; improving features or the accuracy and safety of Guidance, for example in light of new research; preventing abuse; and features no longer being technically or commercially viable to provide.

13.3Changes to features you have paid for

If you have a paid subscription or purchase and we make a change to the Premium Features included in it that goes beyond what is necessary to keep them in conformity with the contract:

1. the change will be made at no additional cost to you;
2. we will inform you clearly and in advance, for example in the App; and
3. if the change has more than a minor negative impact on your access to or use of the Premium Features, and you cannot keep the unchanged version at no extra cost, you may terminate the contract for that purchase free of charge within 30 days of the change or of being informed of it, whichever is later. You may then be entitled to a refund of the part of the price that relates to the period after termination, as provided by mandatory law (for Consumers in Sweden, chapter 9, sections 19 and 20 of the Consumer Purchase Act (2022:260)). Contact us and we will help you obtain it.

13.4Early access and beta features

Features labelled as beta, preview, experimental or similar are provided to let you try them early. They may be less reliable, may change significantly and may be withdrawn at any time.

13.5Discontinuing the Service

We may discontinue the Service or the Online Services as a whole. If we do, we will give you at least 60 days’ notice where reasonably possible, and data stored only on your devices will remain there. If you have paid for a period that extends beyond the discontinuation date, you may be entitled to a refund under mandatory law, and we will help you obtain it.

14.Changes to these Terms

14.1When we may change these Terms

We may amend these Terms for valid reasons, including changes to the Service, changes in law or regulatory guidance, decisions of courts or authorities, changes to Apple’s rules, security needs, and to make the Terms clearer.

14.2How we will tell you

We will publish the updated Terms on this page with a new effective date. If a change is material and to your disadvantage, we will notify you in the App or in another appropriate way at least 30 days before it takes effect. Changes that are needed to comply with the law or to protect the security of the Service, and changes that relate only to new features, may take effect sooner.

14.3Your choices

If you do not agree to the updated Terms, you can stop using the Service, delete your Account and cancel your subscription before the changes take effect. If a change materially disadvantages you in relation to a period you have already paid for, you may terminate your subscription and may be entitled to a refund under mandatory law. If you continue to use the Service after the changes take effect, you will be bound by the updated Terms. We may also ask you to confirm your acceptance in the App.

15.Suspension and termination

15.1Ending your use

You can stop using the Service at any time by deleting your Account (if you have one) and uninstalling the Apps. Remember to cancel any subscription through Apple (section 11.4).

15.2When we may suspend or terminate

We may suspend or terminate your access to all or part of the Service, or your Account, if:

1. you seriously or repeatedly breach these Terms, including the Community Rules;
2. you use the Service unlawfully or fraudulently, including by abusing refunds or chargebacks;
3. it is reasonably necessary to protect other users, the public, us or the Service from harm, abuse or a security threat;
4. we are required to do so by law, a court or a competent authority;
5. your Account has not been used for at least 24 consecutive months, in which case we will try to notify you in the App before closing it; or
6. we discontinue the Service in accordance with section 13.5.

We will act proportionately, and we will give you notice and our reasons in accordance with section 10.4, unless the law, a legal order or the safety of others prevents us from doing so. The automatic usage limits and 24-hour pauses described in section 10.2 are not a suspension under this section.

15.3What happens next

1. Your right to use the affected parts of the Service ends, and we may delete your User Content and Account data in accordance with our Privacy Policy.
2. Data stored only on your devices is not affected by our actions, but some features may stop working.
3. If we terminate because of your serious breach, you are not entitled to a refund for any remaining subscription period, except where mandatory law provides otherwise. If we terminate for any other reason, you may be entitled to a refund for the unused part of a period you have paid for, and we will help you obtain it.
4. We cannot cancel your Apple subscription for you. You should cancel it through Apple.
5. Sections that by their nature should continue after termination continue to apply, including sections 3, 6.2, 8.2 (for residual copies), 16, 17, 18, 21 and 22.

16.Intellectual property

16.1Our rights

The Service, including the Apps, software, design, text, illustrations, graphics, sounds, training methodology, plan structures, the Run Index, and the RASQ name and logos, is owned by us or our licensors and protected by intellectual property laws. Except for the licence in section 5, these Terms do not give you any rights in the Service. You may not use our names, logos or trademarks without our written permission.

16.2Third-party data and trademarks

The Service uses data and services from third parties, including weather data from Apple Weather, map data and imagery from Apple Maps, and the road-running age-grading standards of World Masters Athletics and USA Track & Field. Apple, Apple Watch, iPhone, Apple Health, HealthKit, App Store, Sign in with Apple and Apple Weather are trademarks of Apple Inc. RASQ is not affiliated with, sponsored or endorsed by Apple or any of these third parties.

16.3Intellectual property complaints

If you believe that content in the Service infringes your intellectual property rights, report it as described in section 10.1, identifying the work you believe has been infringed and your rights in it.

17.Our responsibility to you

17.1Your statutory rights

If you are a Consumer, you have legal rights that cannot be excluded or limited by contract, including rights if digital content or a digital service is not in conformity with the contract (for Consumers in Sweden, under chapter 9 of the Consumer Purchase Act (2022:260)). Nothing in these Terms affects those rights. For information about your rights, contact your local consumer advice service; in Sweden, see Hallå konsument.

17.2What we promise

We will provide the Service with reasonable skill and care and in accordance with the description we give of it and applicable law.

17.3What we do not promise

To the fullest extent permitted by applicable law, and without affecting section 17.1:

1. the Service is provided “as is” and “as available”, and we do not promise that it will be uninterrupted, error-free, secure against every threat, or available on every device, in every location or at all times;
2. we do not promise any particular result from using the Service, such as improved fitness, weight loss, a race time, avoiding injury, or a leaderboard position;
3. we do not promise that Guidance, measurements, scores or estimates are accurate, complete or suitable for you; and
4. we give no warranties, conditions or other terms other than those expressly stated in these Terms or implied by law in a way that cannot be excluded.

17.4Losses we are not responsible for

To the fullest extent permitted by applicable law, and subject to section 17.5, we are not responsible for:

1. loss or damage that was not reasonably foreseeable when you accepted these Terms;
2. indirect or consequential loss, or loss of profit, revenue, business or opportunity, since the Service is for personal use;
3. loss or damage caused by your breach of these Terms, by your failure to follow the health and safety information in section 3, or by events outside our reasonable control;
4. loss or damage caused by other users, User Content or third-party services (including Apple Health, Apple Maps, Apple Weather and the App Store), except to the extent caused by our own breach; or
5. loss of data stored only on your devices that you could have avoided by following section 6.2, for example by keeping a backup.

17.5Liability we do not exclude

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence, where such exclusion or limitation is not permitted by law; fraud or fraudulent misrepresentation; loss caused intentionally or by our gross negligence; liability under product liability laws (including the Swedish Product Liability Act (1992:18) and laws implementing Directive (EU) 2024/2853); your statutory rights as a Consumer; or any other liability that cannot be excluded or limited under applicable law.

17.6Limit on our liability

Subject to section 17.5, and to the fullest extent permitted by applicable law, our total liability to you for all claims arising out of or in connection with these Terms or the Service is limited to the greater of (a) the total amount you paid for the Service in the 12 months before the event giving rise to the claim, and (b) SEK 1,000 (or the equivalent in your local currency).

17.7If you live outside the EU

Some jurisdictions, including some states of the United States, do not allow certain warranties to be disclaimed or certain liability to be excluded or limited. In those jurisdictions, the disclaimers and limitations in this section apply only to the extent permitted by law.

18.Your responsibility to us

To the extent permitted by applicable law, you are responsible for, and will compensate us for, reasonable losses, costs and expenses (including reasonable legal fees) that we incur as a result of a claim by a third party arising from your User Content, or from your intentional or negligent breach of these Terms or of the law. We will notify you promptly of any such claim and allow you to take part in responding to it. If you are a Consumer, this section applies only to the extent that the law of the country where you live allows it.

19.Third-party services

The Service works with services provided by third parties, including Apple (the App Store, Apple Health, Apple Watch, Sign in with Apple, Apple Maps and Apple Weather), Google (which hosts our Online Services and our email), RevenueCat (which helps us manage subscriptions) and Cloudflare (which hosts our website). Your use of third-party services may be subject to their own terms and privacy policies, and you must comply with any third-party terms that apply to your use of the Service, for example your mobile data plan. We are not responsible for third-party services or for any change, interruption or discontinuation of them, except to the extent that we are responsible under section 17.

20.Apple App Store terms

This section applies if you obtained an App from Apple’s App Store. If it conflicts with anything else in these Terms, this section prevails as far as Apple is concerned.

20.1Agreement with us, not Apple

You and we acknowledge that these Terms are concluded between you and us only, and not with Apple, and that we, not Apple, are solely responsible for the Apps and their content. These Terms may not provide for usage rules that conflict with Apple’s Terms.

20.2Scope of licence

The licence granted to you is limited to a non-transferable licence to use the Apps on any Apple-branded products that you own or control and as permitted by the Usage Rules in Apple’s Terms, except that the Apps may be accessed and used by other accounts associated with you as the purchaser through Family Sharing, volume purchasing or Legacy Contacts.

20.3Maintenance and support

We are solely responsible for providing any maintenance and support services for the Apps, as specified in these Terms or as required by applicable law. You and we acknowledge that Apple has no obligation whatsoever to provide any maintenance and support services for the Apps.

20.4Warranty

We are solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If an App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of that App to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Apps, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty are our sole responsibility, subject to these Terms.

20.5Product claims

You and we acknowledge that we, not Apple, are responsible for addressing any claims by you or any third party relating to the Apps or your possession or use of them, including: (a) product liability claims; (b) any claim that an App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy or similar legislation, including in connection with the Apps’ use of the HealthKit framework. These Terms do not limit our liability to you beyond what is permitted by applicable law.

20.6Intellectual property claims

You and we acknowledge that, if any third party claims that an App or your possession and use of it infringes that third party’s intellectual property rights, we, not Apple, will be solely responsible for the investigation, defence, settlement and discharge of that claim.

20.7Legal compliance

You represent and warrant that (a) you are not located in a country or region that is subject to a United States Government embargo, or that has been designated by the United States Government as a “terrorist supporting” country or region; and (b) you are not listed on any United States Government list of prohibited or restricted parties. You also confirm that you are not subject to sanctions imposed by the European Union, the United Nations or Sweden that would prohibit us from providing the Service to you.

20.8Developer name and address

Questions, complaints or claims about the Apps should be directed to us using the contact details in section 23.

20.9Third-party terms

You must comply with applicable third-party terms of agreement when using the Apps, for example your wireless data service agreement.

20.10Third-party beneficiary

You and we acknowledge and agree that Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms, and that, when you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

21.Complaints, governing law and disputes

21.1Talk to us first

If you have a complaint, please contact us at [email protected] so we can try to resolve it. We aim to reply within 14 days.

21.2Alternative dispute resolution

If you are a Consumer and we cannot resolve your complaint, you can refer it to the Swedish National Board for Consumer Complaints (Allmänna reklamationsnämnden, “ARN”), Box 174, 101 23 Stockholm, Sweden, www.arn.se. We will take part in ARN’s procedure. If you live in another EU country, you can also get help from the European Consumer Centre in your country.

21.3Governing law

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of Sweden, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods. If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside.

21.4Courts

Disputes will be decided by the Swedish courts, with the district court (tingsrätt) for our registered office as the court of first instance. If you are a Consumer, you may also bring proceedings in the courts of the country where you habitually reside, and we may bring proceedings against you only in those courts where the law requires it.

22.General terms

22.1Entire agreement

These Terms, together with any Offer Terms and any additional rules referred to in them, are the entire agreement between you and us about the Service, and replace any earlier agreement about it.

22.2Transferring this agreement

We may transfer our rights and obligations under these Terms to another organisation, for example as part of a merger, acquisition or sale of our business or assets, or to a company in our group. We will tell you if this happens, and it will not reduce your rights under these Terms or under the law. If you are unhappy with the transfer, you can end your contract with us as described in section 15.1. You may not transfer your rights or obligations under these Terms to anyone else.

22.3Severability

If a court or authority decides that any part of these Terms is invalid or unenforceable, the rest of these Terms continue to apply, and the affected part applies to the greatest extent permitted by law.

22.4No waiver

If we do not enforce a right immediately, or at all, we can still enforce it later.

22.5Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as failures of networks, power or third-party services, natural disasters, epidemics, war, terrorism, cyber attacks, industrial action or acts of government. If such an event affects the Service, we will take reasonable steps to limit its effect.

22.6Third-party rights

Apart from Apple under section 20.10, no one other than you and us has any right to enforce these Terms.

22.7Language

These Terms are written in English. If we provide a translation and there is a conflict, the English version prevails, except where mandatory law requires otherwise.

22.8How we communicate with you

We may give you notices in the Apps, by notification (if you allow notifications), in the App Store release notes, or on our website at rasq.app. If you contact us by email, we may reply by email.

22.9Headings and examples

Headings are for convenience only. Words such as “including” and “for example” introduce examples and do not limit the meaning of the words before them.

22.10Export and sanctions

You must comply with all export control and sanctions laws that apply to your use of the Service.

22.11Reporting security vulnerabilities

If you believe you have found a security vulnerability in the Service, please report it to [email protected] with enough detail for us to reproduce it, and do not access, modify or delete other users’ data or disrupt the Service. We will not take legal action against good-faith research carried out and reported in this way.

23.How to contact us

Points of contact under the EU Digital Services Act. [email protected] is our single point of contact both for users and for authorities of EU Member States, the European Commission and the European Board for Digital Services. You can communicate with us in English or Swedish.

Earlier versions of these Terms are available on request.