Help with the app
Something not working, or a question about your plan, subscription or account.
support@rasq.appSupport
How can we help?
Questions, problems or ideas about RASQ? Email us and we'll get back to you.
Write to us
Ideas and feedback
A feature you would like, or something we could do better.
feedback@rasq.appPrivacy and your data
Questions about your data, or a request to see or delete it.
privacy@rasq.appQuickest from the app: open RASQ, tap You, then Support under Contact us. The email includes your app and iOS version, so we can help faster.
Quick answers
How do I cancel my subscription?
Apple handles subscriptions. On your iPhone, open Settings, tap your name, then tap Subscriptions. Deleting the app does not cancel it.
How do I get a refund?
Payments go through Apple, so refunds do too. You can ask for one atreportaproblem.apple.com.
I already pay. How do I get back in?
On the subscription screen, tap the three dots at the top right, then Restore purchases. If RASQ shows Resubscribe instead, tap it first to open that screen. Use the same Apple Account you paid with.
How do I delete my account?
In RASQ, tap You, scroll to the bottom and tap Delete account. This does not cancel your subscription, so cancel that in Settings first.